In an effort to provide the best experience
with your E-Z-GO Golf Caddy, we have compiled a list of frequently
asked questions we have received from our website visitors. If you
have a question that has not been answered below, please use our
contact form and
we will answer your question as quickly as possible.
Q:
What is the warranty for Electric Golf Caddy Carts:
A:
The warranty policy applies to AGOGOS GOLF Inc. product E-Z-GO Electric Golf Caddy Cart. Model the Cruiser (GT-500, GT-600, RC-800), sold and used in North America only. For all the carts sold in any other countries and areas. Your authorized Agogos Golf dealer will carry out the same limited warranty in their designated area. Please check for details with your dealer.
WARRANTY PERIOD:
•For a period of 90 days from the date of purchase, AGOGOS GOLF shall replace all defective parts including shipping both ways for the parts.
•After 90 days. But within 1 year from the date of purchase, user shall ship the defective parts to AGOGO GOLF Service and Warehouse designated by AGOGOS GOLF anywhere within the North America freight prepaid. Repaired or exchanged parts will be sent to user free and freight prepaid.
•After one year warranty period, under the condition that the parts required are still available, user shall pay cost and shipping for parts needed to be repaired or exchanged.
•There is 6 month warranty for the battery from the date of your purchase (if the battery is properly maintained, the Battery life is more than 250 charges)
PROOF OF PURCHASE
.Proof of purchase in the from of bill of sale, invoice or receipt which is evidence that the product is within the warranty period must be presented to obtain warranty service.
Q:
What is the warranty for the push carts?
A:
The warranty policy applies to AGOGOS GOLF Inc. product E-Z-GO Golf Push Carts, Explorer series, sold and used in North America only. For all the carts sold in any other countries and areas. Your authorized Agogos Golf dealer will carry out the same limited warranty in their designated area. Please check for details with your dealer.
WARRANTY PERIOD:
.For a period of 90 days from the date of purchase, AGOGOS GOLF shall replace all defective parts including shipping both ways for the parts.
•After 90 days. But within 1 year from the date of purchase, user shall ship the defective parts to AGOGO GOLF Service and Warehouse designated by AGOGOS GOLF anywhere within the North America freight prepaid. Repaired or exchanged parts will be sent to user free and freight prepaid. •After one year warranty period, under the condition that the parts required are still available, user shall pay cost and shipping for parts needed to be repaired or exchanged.
PROOF OF PURCHASE
.Proof of purchase in the from of bill of sale, invoice or receipt which is evidence that the product is within the warranty period must be presented to obtain warranty service.
Q:
How do I care for my Electric Golf Caddy Cart battery?
A:
The Battery supplied with our Electric Golf Cady Carts is one of the most advanced of its kind. However, batteries do have a certain life span even in normal use. To prolong the life span of the battery, here are some helpful tips:
When you unplug the connectors from the main unit or from the charger to the battery, ALWAYS PULL THE CONNECTING PLUG TO UNPLUG. NEVER PULL AT THE CABLE TO UNPLUG. This might break the soldered connections of the wires to the pins inside the plug.
Before the first use of the battery, put it on charge for 24 hours even if the battery meter shows it is already charged.
Always recharge your battery as soon as possible within 24 hours after use.
Always keep your battery on charge between rounds of golf.
Never play more than 18 holes without fully recharging. You will discharge the battery below its designated voltage and damage it.
Do not drop the battery or the charger. Secure the battery in the trunk of your car when in transit.
Do not remove the screws on the battery tray. They are sealed with a silicone sealant to prevent water from getting into the controller underneath. If you loosen these screws for any reason, you must re-seal them with a silicon sealant.
STORAGE: If you know that you will not be playing for at least a month or more, and you prefer not to leave your battery in charge, fully charge the battery, remove it from the charger and store in a place where the ambient temperature is between 50 and 86 degrees Fahrenheit (10 and 30 degrees Celsius). Recharge it before your next round or every 3 months if it has not been used.
The battery and the charger are unique and cannot be replaced with a regular battery or charger from a retail outlet. Please contact our service agent before you try to replace the battery or the charger. Using an incompatible battery or charger may damage the cart and void your warranty.
Q:
How to take care of the Electric Golf Cady Cart/ Golf Push Cart?
A:
Once a year, at least, thoroughly inspect your cart. If you notice any symptoms of wear, consult your service agent.
Wipe your caddy cart after each outing to keep it clean. Use a mild detergent and warm water. Do not use a high-pressure jet washer.
Remove the wheels every few months to remove debris that may cause the wheels to drag. Clean and lightly grease the spindle before putting the wheels back on.
